Store Policies

1. Privacy Policy

This Privacy Policy describes how Elite & Pulse Fragrances (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from eliteandpulse.shop.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We collect:

• Contact Information: Name, billing address, shipping address, email address, and phone number.
• Payment Information: Credit/debit card details (processed securely via Rapid Gateway) and transaction history.
• Device Information: IP address, time zone, and browser type (for fraud prevention and site optimization).

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

• We use WooCommerce to power our online store.
• We share payment details securely with our merchant processor to authorize transactions.
• We share your physical address and phone number with our local courier partners in Pakistan to ensure timely delivery of your orders.

We absolutely do not sell, rent, or trade your personal information to unauthorized third parties.

2. Refund & Return Policy

At Elite & Pulse Fragrances, we take pride in the quality and craftsmanship of our perfumes. Due to the personal nature of fragrances and stringent hygiene standards, we operate under a strict return policy.

Eligibility for Returns

We accept returns and offer refunds or exchanges strictly under the following conditions:

• Damaged or Defective Items: The perfume bottle arrived broken, leaking, or the atomizer mechanism is defective upon arrival.
• Incorrect Fulfillment: You received a different fragrance profile or bottle size than what was stated on your official order invoice.

Conditions for Return

• You must initiate the return request within 7 days of receiving your order.
• The item must remain in its original packaging, unused, and in the exact condition that you received it.
• Please note: Change of mind, personal dislike of the scent profile, or minor cosmetic differences in packaging do not qualify for a refund.

How to Request a Refund

To initiate a return, contact our support team with your Order Number and clear photographic evidence of the damaged or incorrect item. Once approved, we will arrange for a replacement to be shipped or process a full refund to your original payment method.

3. Shipping Policy

Elite & Pulse Fragrances is proud to offer nationwide shipping across Pakistan directly from our central facility.

Processing Times

All orders are processed, securely packed, and dispatched from our Narowal facility within 1 to 2 business days (excluding weekends and national public holidays) after receiving your order confirmation. You will receive an automated notification once your order is en route.

Shipping Rates & Delivery Estimates

• We offer a standardized flat-rate shipping fee for all orders across Pakistan. The exact shipping fee is calculated and displayed transparently at checkout.
• The estimated delivery timeframe is 3 to 5 business days, depending on your specific city and provincial region.
• Deliveries to remote or rural areas may require additional transit time.

Order Tracking & Undeliverable Packages

Once your order is handed over to our courier partner, you will receive a tracking number via email or SMS. If a package is returned to our facility due to an incorrect address provided at checkout or repeated failed delivery attempts by the courier, the customer will be responsible for any subsequent re-shipping costs.

4. Terms & Conditions

Welcome to Elite & Pulse Fragrances. By accessing eliteandpulse.shop, you agree to be bound by these comprehensive Terms and Conditions.

General Conditions

We reserve the right to refuse service to anyone for any valid business reason at any time. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of our products, brand identity, visual assets, or website architecture without express written permission from us.

Accuracy of Billing and Account Information

You agree to provide current, complete, and highly accurate purchase and account information for all transactions made at our store. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by unauthorized dealers, resellers, or distributors.

Products and Pricing

All pricing on our site is listed in Pakistani Rupees (PKR) and is subject to change without prior notice. While we have made every effort to display the colors and images of our products as accurately as possible, slight variations in glass bottles, liquid hues, and packaging may occur. We reserve the right to modify or discontinue any product or collection without notice.

Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed strictly in accordance with the laws of Pakistan.